Shipping Information

🗓 Last Updated → 01 • 06 • 2024

1. Introduction

ViaMalawi.com is committed to providing efficient and reliable shipping services to ensure your products arrive safely and on time. Below is detailed information on our shipping policies, including options, costs, and delivery times.

2. Shipping Options

We offer various shipping options to meet your needs:

• Standard Shipping: Typically delivered within 5-10 business days.

• Express Shipping: Faster delivery within 2-5 business days.

• International Shipping: Delivery times vary based on the destination country and selected shipping method.

3. Shipping Costs

Shipping costs are calculated based on the following factors:

• Order Value: Free standard shipping on orders over MK499,999.

• Weight and Dimensions: Heavier or bulkier items may incur additional shipping charges.

• Destination: Shipping costs vary depending on the delivery location.

You can view the total shipping cost at checkout before finalizing your purchase.

4. Order Processing Time

• Order Confirmation: You will receive an order confirmation email once your order is placed.

• Processing Time: Orders are typically processed within 1-2 business days.

• Dispatch: You will receive a shipping confirmation email with tracking information once your order is dispatched.

5. Delivery Timeframes

• Standard Shipping: 5-10 business days

• Express Shipping: 2-5 business days

• International Shipping: Varies by destination; typically 7-21 business days

Please note that delivery times are estimates and may be affected by factors beyond our control, such as weather conditions or carrier delays.

6. Tracking Your Order

You can track your order using the tracking number provided in the shipping confirmation email. Visit the carrier's website and enter your tracking number to view the status of your shipment.

7. Shipping Restrictions

• P.O. Boxes: We do not ship to P.O. Box addresses.

• Remote Areas: Deliveries to remote or rural areas may take longer and may incur additional charges.

• International Restrictions: Certain products may be restricted or prohibited from being shipped internationally. Please review the product description for any specific shipping restrictions.

8. Customs and Duties

For international orders:

• Customs Fees: Customers are responsible for any customs fees, import duties, taxes, and other charges that may apply upon delivery.

• Customs Clearance: Customs procedures may cause delays beyond our original delivery estimates.

9. Lost or Damaged Packages

• Lost Packages: If your package is lost during transit, please contact us at support@viamalawi.com for assistance.

• Damaged Packages: If your package arrives damaged, please retain all packaging materials and contact us immediately to file a claim.

10. Contact Us

If you have any questions or need assistance with your shipping, please contact our customer service team at:

• Email: support@viamalawi.com

By shopping at ViaMalawi.com, you agree to this Shipping Information policy. We are committed to providing a seamless and efficient shipping experience.

Thank you for choosing ViaMalawi.com.