🗓 Last Updated → 01 • 06 • 2024

1. Introduction

At ViaMalawi.com, we strive to ensure that our customers are fully satisfied with their purchases. If for any reason you are not happy with your order, our return policy allows you to return products under the terms outlined below.

2. Eligibility for Returns

• Timeframe: You may return products within 14 days of receipt.

• Condition: Products must be returned in their original condition, unused, and in the original packaging, including all accessories, manuals, and documentation.

3. Non-Returnable Items

• Digital Products: Once accessed or downloaded, digital products are non-refundable and non-returnable.

• Perishable Goods: Items such as food, flowers, newspapers, or magazines cannot be returned.

• Personalized Items: Custom-made or personalized items are not eligible for return unless they are defective or damaged upon arrival.

• Health and Personal Care Items: Products such as cosmetics, intimate apparel, and health products are non-returnable for hygiene reasons.

4. Return Process

1. Initiate a Return: Contact our customer service at support@viamalawi.com or +265999435159 to request a return authorization. Provide your order number and reason for return.

2. Pack the Item: Securely pack the item in its original packaging. Include all original contents, such as accessories, manuals, and any free gifts received with the product.

3. Ship the Item: Follow the return instructions provided by our customer service team. You are responsible for the return shipping costs unless the product is defective or incorrect.

5. Refunds

• Processing Time: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days.

• Partial Refunds: Partial refunds may be granted for items that are not in their original condition, damaged, or missing parts for reasons not due to our error.

6. Exchanges

• If you need to exchange an item for the same product, contact us at support@viamalawi.com. We will process the exchange once we receive the original item.

7. Damaged or Defective Items

• If you receive a damaged or defective item, please notify us immediately. We will arrange for a replacement or refund at no additional cost to you.

8. Cancellations

• Orders can be canceled before they are shipped. If your order has already been shipped, please follow the return process outlined above.

9. Contact Us

If you have any questions or need assistance with your return, please contact our customer service team at support@viamalawi.com or +265999435159.

By shopping at ViaMalawi.com, you agree to this Return Policy. We are committed to providing you with the best shopping experience and appreciate your understanding and cooperation.

Thank you for choosing ViaMalawi.com.